Privacy Policy

This Privacy Policy is formulated to explain how Hokausmalls collects, uses, stores, protects and manages the personal information of users who visit and shop on our official e-commerce website. This policy applies to all users of the hokausmalls.com platform, including registered members, order customers and website visitors. We strictly abide by global privacy protection principles to ensure the security and legal use of user personal data.

1. Information We Collect

In order to provide stable and high-quality e-commerce services, we will collect necessary user information during your visit and transaction process, including but not limited to: account registration information (nickname, reserved email), order transaction information (shipping address, contact information, payment records), website browsing behavior information (browsing pages, product viewing records), and user feedback information submitted by you actively. All information we collect is limited to the scope required for service operation.

2. Use of User Information

The user information we collect will only be used for the following legitimate purposes: processing and completing your product orders, completing logistics distribution and after-sales service follow-up, verifying user identity and ensuring account security, optimizing website product display and service experience, sending official service notifications and order status reminders. We will not use your personal information for unauthorized commercial promotion, spam sending or other irrelevant purposes without your explicit consent.

3. Information Storage and Protection

We adopt industry-standard data encryption technology and secure server storage measures to protect your personal information from unauthorized access, disclosure, tampering and loss. User transaction data and personal privacy information will be stored in a secure encrypted environment, and we have formulated strict internal data management rules to restrict employee access to user information. We will retain user data only for the period necessary to complete service obligations and legal compliance requirements.

4. Information Sharing and Disclosure

We will not sell, rent or transfer your personal private information to any third-party commercial institutions without your explicit authorization. We may only share necessary information with third-party service providers who cooperate with us (such as logistics distribution service providers and payment service institutions) on the premise of ensuring data security, to complete order delivery and payment settlement services. All cooperative institutions are required to sign confidentiality agreements and strictly abide by privacy protection regulations.

5. User Rights

You have the right to query, modify and update your personal information on our platform at any time. You also have the right to apply for us to delete your personal data and close your account after the completion of all order services and after-sales procedures. If you have any questions about our information processing rules, you can contact us via official email to consult and feedback.

6. Policy Update

We reserve the right to adjust and update this Privacy Policy according to platform operation optimization and compliance requirements. The updated policy will be published on the official website, and the revised terms will take effect immediately after publication. Your continued use of the platform services will be deemed as acceptance of the updated privacy policy terms.
For privacy-related inquiries and rights applications, please contact: press@hokausmalls.com