Refund Policy

This Refund Policy specifies the refund rules, processing procedures and time limits for orders on the Hokausmalls platform, working with our return policy to fully protect the legitimate shopping rights and interests of global customers. All refund services are applicable to all athletic gear products sold on our official website.

1. Refund Eligibility

Customers who meet our return policy conditions can apply for a full refund. Eligible scenarios include unsuitable product size, unsatisfactory shopping experience, unopened and unused products, and product quality problems. We support free returns and matching refund services for all qualified returned orders with no threshold restrictions.

2. Refund Processing Cycle

After we receive and verify the returned products to confirm that they meet the return standards, we will initiate the refund procedure within the specified time. The entire refund processing period is 5 to 10 working days. The specific arrival time of the refund shall be subject to the processing cycle of the customer’s payment institution and bank system.

3. Refund Standard

For qualified returned orders, we will provide a full refund of the product payment. Combined with our free return policy, customers will not bear any return freight and refund handling fees, realizing zero-cost return and refund services. All refund amounts are settled in USD in accordance with the original order payment amount.

4. Refund Application Process

Customers who need to apply for a refund shall first submit a return application via our official email, provide the order number, product information and relevant proof materials. After our team reviews and approves the application, customers can arrange product return. We will complete the verification and refund initiation after receiving the returned goods.

5. Special Instructions

Refund applications beyond the valid return period will not be accepted. Products that are worn, damaged, lack original packaging and accessories, or do not meet the return standards will affect the refund qualification, and we have the right to reject the refund application. If you have any objections to the refund result, you can contact our official email for verification and appeal.
For refund-related consultations and applications, please contact: press@hokausmalls.com