Shipping Policy

This Shipping Policy applies to all orders placed on the Hokausmalls e-commerce platform, governing the order processing, logistics distribution and delivery standards of all athletic gear products sold on our website. All customers who place orders on our platform shall be deemed to have accepted and agreed to the terms of this policy.

1. Order Processing Time

All valid orders confirmed on Hokausmalls will be processed and arranged for shipment within 1 to 3 working days after successful payment confirmation. Our warehouse team will complete product inspection, packaging and outbound operations in an orderly manner to ensure the accuracy and integrity of each order. Orders submitted on non-working days will be processed sequentially on the next working day.

2. Global Delivery Time

We provide unified global delivery services for all regions worldwide. The standard delivery cycle for all orders is 6 to 12 working days from the date of shipment. This delivery standard applies to both domestic and international orders, with no additional delivery cycle differences for cross-border shipments. We do not provide expedited delivery services, and all orders will be delivered in accordance with the unified standard cycle.

3. Shipping Fee Standard

Hokausmalls implements a full-site free shipping policy. All products on our platform enjoy free global shipping services, with no hidden shipping fees or additional logistics charges for any order. Customers do not need to pay any shipping costs regardless of the order amount and delivery region.

4. Settlement Currency

All order freight and product transactions on our platform are settled in unified USD (United States Dollar). No other currency settlement methods are supported, ensuring transparent and consistent order billing standards for global customers.

5. Logistics Tracking

After the order is shipped, we will send a logistics tracking number to the customer’s reserved email. Customers can query the real-time transportation status of the order through the official logistics channel. If you encounter abnormal logistics situations such as delayed transportation and package loss, please contact our official email for assistance.
For any questions about shipping services, please contact: press@hokausmalls.com